so, i didn't really take a "before" picture, but this poor dolly has suffered from a serious case of doll hair syndrome. it kind of defeats the purpose of a Rapunzel doll for her hair to be a disgusting mess. so, i tried this trick i saw of Pinterest.
we just sprayed a mixture of water and downey and worked through those knots. now, i wouldn't call this factory condition, but it definitely made it more workable and lovely.
and with a pretty braid, we will put off those knots for a while.